Introduction At Pink Crocodile (pinkcrocodile1.com), we are committed to ensuring that you are completely satisfied with your purchase. Our refund policy is designed to provide you with an easy return and refund process if you are not satisfied with your order.
Return Eligibility Timeframe: You may return an item within 30 days of receiving your order. Eligibility: To be eligible for a return, the item must be in its original, unused condition and packaging. Damaged, altered, or used items cannot be returned. Exceptions: The following items are not eligible for return or refund: Clearance items, custom or personalized items, and gift cards. Return Process Contact Us: Before returning an item, please contact us at crystalwurthmann@pinkcrocodile1.com with your order number and reason for return. We will provide you with a return authorization and instructions. Return Shipping Costs: You are responsible for return shipping costs unless the return is due to an error on our part (e.g., sending the wrong item or a defective product). For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Packaging: Return the item in its original packaging with all accessories, manuals and documentation. Refunds Processing Time: Once we receive your returned item, we will inspect it and process your refund within 7 business days. You will receive a confirmation email once your refund has been issued. Refund Method: Refunds will be issued to the original payment method used at checkout. Please note that your bank or credit card company may take additional time to process and post the refund to your account. Exchanges Exchange Process: If you would like to exchange an item, please contact us at crystalwurthmann@pinkcrocodile1.com. We will provide instructions on how to return the original item and place a new order for the exchange. Damaged or Defective Items Report a Problem: If you receive a damaged or defective item, please contact us immediately at crystalwurthmann@pinkcrocodile1.com with your order number and photos of the damage or defect. We will assist you in arranging your return and provide a replacement or refund.
Thank you for shopping with Pink Crocodile. We appreciate your business and will ensure that your shopping experience with us is as smooth and satisfying as possible.
