FAQ What is Pink Crocodile? Pink Crocodile is an online store specializing in unique home decor items, including ceramic vases, wall decor, jade jewelry, and marble statues. Our mission is to provide high-quality art to enhance your living space.
How can I contact Pink Crocodile? You can contact us via email at crystalwurthmann@pinkcrocodile1.com or by phone at (+1) 5855159112 Corporate Email: . Our customer service team is available Monday through Friday from 9am to 5pm EST.
Orders and Payments How do I place an order? To place an order, simply browse our website, add the items you want to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All payments are processed securely.
Can I modify or cancel my order after it has been placed? If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please be aware that once an order has been processed or shipped, it may not be possible to change or cancel it.
Shipping and Delivery Do you offer international shipping? Yes, we offer international shipping to many countries. Shipping costs and delivery times vary by destination. Please refer to our Shipping Policy for more information.
7 How do I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
What should I do if my order arrives damaged? If your order arrives damaged, please contact us immediately at crystalwurthmann@pinkcrocodile1.com with your order number and photos of the damaged item. We will work with you to resolve the issue quickly.
Returns and Exchanges What is your return policy? We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 30 days of receipt for a refund or exchange. Please review our Return Policy for detailed instructions and conditions.
How do I initiate a return or exchange? To initiate a return or exchange, please contact us at returns@pinkcrocodile1.com and provide your order number and reason for return. We will provide you with instructions on how to return the item to us.
Products and Availability Are all items on the website in stock? We strive to keep our inventory up to date, but availability may vary. If an item is out of stock, it will be noted on the product page. You can also sign up to be notified when the item is back in stock.
1How can I find out more about a product? Detailed information about each product, including materials, sizes and care instructions, can be found on the product page. If you have additional questions, please contact us at crystalwurthmann@pinkcrocodile1.com
Account and Privacy Do I need an account to place an order? No, you do not need an account to place an order. However, creating an account will allow you to track your order, save shipping information and enjoy a faster checkout process.
How do you protect my personal information? We take your privacy very seriously and implement a variety of security measures to protect your personal information. For more details on how we handle your data, please refer to our Privacy Policy.
